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IMPORTANT NOTES TO CONSIDER PRIOR TO SENDING SAMPLES:

  • The following cases may lead to sample rejection:
  • Samples not accompanied with their documentation (Test Requisition Form and Informed Consent)
  • Sample documentation (Test Requisition Form and Informed Consent) has not been correctly completed
  • Mandatory fields in sample documentation, identified on the forms with an asterisk (*) have not been completed
  • Missing patient and/or clinician  signature on the Test Requisition and  Informed Consent
  • We recommend that you ship the samples as soon as possible, in order to guarantee the quality of the sample.
  • We recommend that, where possible, samples are returned in the Kit provided by Igenomix.
  • We recommend including a cold gelpack inside the Kit if outside temperatures exceed 35ºC. Take care to avoid freezing the sample when adding the gelpack. For further details, please, contact our Customer Support department.

Opening times (sample reception):

Monday-Friday 8:00am – 6.00pm.

For additional information any questions or concerns and to request sample collection please contact us

User service > NACE/NACE24:

  • From Monday to Thursday from 8:00 a.m. to 8:00 p.m. h and Friday from 8:00 a.m. to 7:00 p.m.
  • Phone Number: +34 963 905 310
  • Email Address :  nacespain@igenomix.com

Customer Support:

  • From Monday to Friday 08:00 a.m. to 6:00 p.m.
  • Phone Number: 963905310 ext: 1
  • Email Adress: supportspain@igenomix.com

COVID Support:

  • From Monday to Friday 08:00 a.m. to 8:00 p.m.
  • Phone Number: 518 888 481
  • Email Adress: supportcovid@igenomix.com

WE GUIDE YOU

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Inherited diseases prevention
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To see the accreditation certificate, associated technical annex and list of accredited tests, click on this link.

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  • Korea
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  • Russia
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  • The Middle East
  • Turkey
  • United Kingdom
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  • Vietnam
Country/Region

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  • We guide you
    • Fertility
      • What to do if…
    • Prevent Inherited Diseases
      • Carrier Genetic Test
    • Worry-free Pregnancy
      • NACE
      • Prenatal Diagnostics
      • Newborn Health
  • Reproductive Health
    • Specialists
      • ALICE
      • EMMA
      • ERA
      • EndomeTRIO
      • EMBRACE
      • CGT
      • NACE
      • Zenit
      • PGT-A
      • PGT-M
      • POC
      • SAT
      • Newborn Screening
    • Patients
      • ALICE
      • EMMA
      • ERA
      • EndomeTRIO
      • EMBRACE
      • CGT
      • NACE
      • Zenit
      • PGT-A
      • PGT-M
      • SAT
      • POC
  • Diagnostics
  • About us
    • Igenomix Research
    • About Igenomix
  • Academy
  • Blog
  • Country/Region
  • +34 96 390 53 10
  • Clinic Portal
  • Request Information